Fees for jails and prisons are higher for various reasons. They are by no means an "easy" service. Our vendors have to be vetted, do research, verify information, make appoints and in many cases, wait. This do not include the drive to the facility.
Jails do not sub-serve, so vendors have to physically go inside the jails just like everyone else. Vendor have to be searched, be placed in the jail with the inmates while waiting on jail personnel to get offender to be served. It is the policy of Swan Legal Services LLC, to ensure that the information that the jail have matches the information that has been provided by the client. If the information do not match, service will not be successful. NO REFUNDS WILL BE PROVIDED.
Prison's usually have the appointed person meet server. That person may have just been notified themselves. It is not always the Law Librarian if the Warden or Law Librarian has appointed someone on short notice. Depending on the prison rules and/or how the prison was designed, vendor still have to go thru search of themselves, cars, etc. Then server may have to wait for appointed person to come to the service area (usually outside the prison gate) in order to obtain the documents for residential sub-service.
If there is a meeting, lock-down, short staff, etc., vendor may have to continue to wait or return on another date and time. In some cases, the defendant may have been transferred out of one prison to another prison by the appointment date and time. In these cases, Swan Legal Services LLC, will have to perform another search to locate the defendant. NO REFUNDS WILL BE PROVIDED.
If defendant is in a unit that Swan Legal Services LLC, do not serve, client will be provided the updated information. Client will also have to locate a server that service that area and/or prison. NO REFUNDS WILL BE PROVIDED.